Parental Complaints Policy

Introduction

A parental complaints policy has been in existence in the above school since November 2007 when it was first drafted and implemented by staff and BOM. Most recent review September 2015

 

Rationale

The need for this policy arises from: Section 28, Education Act 1998 – procedures for processing complaints by parents prescribed for all schools under the Act.

 

Relationship to School Ethos

The school promotes positive home-school contacts and endeavours to enhance the self-esteem of everyone within the school community.  The policy contributes towards those ideals.

 

Aims/Objectives

  • To foster fruitful and trusting relationships between school and parents
  • To afford parents an opportunity to express opinions/grievances through the framework of a defined procedure
  • To minimize the opportunity for conflict through affording parents an opportunity to liaise with the class teacher.

 

Please note:  This policy does not cover:

 

  1. Complaints that are being dealt with through legal channels
  2. Matters of professional competence which come under the remit of the Dept. of Education and Skills
  3. Petty complaints which do not relate to the work of a particular teacher.

 

 

In-School Procedures for making a complaint

 Stage 1

 

If a parent has a concern in relation to the social or academic progress of their child, the performance of a teacher or any other issues related toschool the following steps are to be followed:

1.1       The parent/guardian meets with the class teacher by appointment, with a view to resolving the complaint;

1.2       If the issue is not resolved with the class teacher, the parent/guardian should inform the Principal of the nature of the complaint;

1.3       If the matter remains unresolved the parent/guardian should raise the matter with the chairperson of the BOM.

 

Stage 2

2.1           If the grievance persists, the parent/guardian may pursue the matter further by lodging the complaint in writing with the chairperson of the BOM;

2.2          The chairperson of the BOM will bring the precise nature of the complaint to the notice of the teacher and seek to resolve the issue, between the parties within 5 working days of receipt of the written complaint.

 

Stage 3

3.1           If the matter remains unresolved, the chairperson will supply the teacher with a copy of the written complaint: and

3.2        arrange a meeting with the teacher concerned and the Principal.  This will happen within 10 school days of receipt of the written complaint.

 

Stage 4

 4.1           If the complaint remains unresolved, the chairperson will report formally to the BOM within another 10 school days;

4.2          If the BOM does not uphold the complaint, both parties will be informed immediately;

4.3          If the BOM considers the complaint warrants further investigations, the teacher will be informed and supplied with any written evidence in support of the complaint:

 

  1. the teacher should be informed that the investigation is proceeding to the next stage;
  2. the teacher should be supplied with a copy of any written evidence in support of the complaint;
  3. the teacher should be requested to supply a written statement to the Board in response to the complaint;
  4. the teacher should be afforded an opportunity to make a presentation of case to the Board. The teacher would be entitled to be accompanied and assisted by a friend at any such meeting;
  5. the Board may arrange a meeting with the complainant if it considers such to be required. The complainant would be entitled to be accompanied and assisted by a friend at any such meeting and;
  6. the meeting of the Board of Management referred to in (d) and (e) will take place within 10 days of the meeting referred to in Stage 3 .2

 

Stage 5

 5.1           When the Board has completed its investigation, the Chairperson should convey the decision of the Board in writing to the teacher and the complainant within five days of the meeting of the Board:

5.2          The decision of the Board will be final:

5.3        This Complaints Procedure shall be reviewed after three years.

 

End/.